Please contact Subaru of America's Customer Advocacy Department if there is an error adding or validating your VIN on your MySubaru account. This most commonly occurs when an owner purchases a vehicle privately or from retailer unaffiliated with Subaru.
The Customer Advocacy Department will ask you to provide at least two documents before updating ownership records. Please have the following material available in the event they are requested:
The Customer Advocacy Department will ask you to provide at least two documents before updating ownership records. Please have the following material available in the event they are requested:
Primary Document (1 or 2 of the following):
Buyer's Order/Purchase Agreement/Bill of Sale/ Sales Agreement (signed by the buyer and the seller)
Certificate of Title (both and front and back, the Application of Title does not qualify)
Secondary Document (must send 1 of the following as well as 1 of the Primary documents above):
Current, valid registration (temporary or permanent are acceptable)
Current, valid insurance
Click Here to email your request. Please attach two of the above referenced documents.